General terms and conditions Paula's Choice

Your use of this website (also "Site") constitutes your agreement to comply with the following terms and conditions (the "Agreement"). These general conditions apply to your use of this Site, to every order you place, to every purchase you make through this Site and to every agreement which is entered into between you and Paula's Choice, a division of UPD South Africa (Pty) Ltd, (“Paula’s Choice”).

Intellectual Property Rights

This Site and all materials contained on this Site, including but not limited to images, text, photographs, designs, icons and illustrations, except those already covered by existing copyright and intellectual property protections, are the property of Paula's Choice, Inc., and/or its owners or affiliates. To reproduce, republish, alter, upload, post, transmit, distribute or publicly display material from this Site, you will need written permission from Paula's Choice Inc. and Paula’s Choice. The trademarks and logos used and displayed on this Site are trademarks of Paula's Choice Inc. and others. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any trademark displayed on the Site without the written permission of the trademark owner. Users may view and download material from this Site only for personal, non-commercial home use, and such permission is deemed adequate consideration for this contract. Paula's Choice Inc. will aggressively enforce its intellectual property rights to the fullest extent of the law. Any rights not expressly guaranteed herein are reserved by Paula's Choice Inc. or Paula’s Choice, as the case may be.

Product/Advice Disclaimer

This website does not offer medical advice or attempt to diagnose or treat any skin problem or skin condition. If you have a medical problem with your skin, please make an appointment to see a doctor or a dermatologist in your area. All products should be used as directed on the product container or on this website. Discontinue using any product that causes irritation (redness, itching, burning, scaling, soreness, or other symptoms). If you are dissatisfied with any product, inform us thereof as soon as possible. For details see our Returns Policy, which forms and integral part of these conditions.
The information provided by this website or this company does not substitute for a face-to-face consultation with a dermatologist or with your doctor, and should not be construed as individual medical advice.

Information/Recommendations Disclaimer

The intent of this site is to present the author’s ideas and perceptions about the marketing, selling, and use of cosmetics. The author's sole purpose is to present consumer information and advice regarding the purchase of makeup and skin-care products. The information and recommendations presented strictly reflect the author's opinions, perceptions, and knowledge about the subject and products mentioned. Some people may find success with a particular product that is not recommended or even mentioned on this site, or they may be partial to a skin-care routine Paula Begoun has reviewed negatively. It is everyone's unalienable right to judge products by their own criteria and to disagree with the author.
More important, because everyone's skin can, and probably will, react to an external stimulus at some time, any product could cause a negative reaction on skin at one time or another. If you develop skin sensitivity to a cosmetic, stop using it immediately and consult your doctor. If you need medical advice about your skin, consult a doctor or a dermatologist.

Warranty Disclaimer

The content of this Site is provided "as is" and without warranties of any kind, either express or implied. The products sold through the Site are sold "as is" and without warranties of any kind, express or implied, save for those specified under the Consumer Protection Act 68 of 2008.

To the fullest extent permissible pursuant to applicable law, Paula's Choice disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, title, non-infringement and fitness for a particular purpose. Paula's Choice does not warrant or represent that the content on the Site, whether prepared by Paula's Choice Inc., Paula’s Choice or by third parties, is accurate or reliable, that the Site will be free of errors or viruses or that your access to and use of the Site will be uninterrupted or secure. You understand that any warranties provided in connection with any third party products described on the Site are provided solely by the third party and not by Paula's Choice or by Paula’s Choice Inc. Your sole remedy for dissatisfaction with the Site is to stop using the Site. You acknowledge by your use of the Site that your use of the Site is at your sole risk. Paula's Choice is not responsible for any direct, indirect, incidental, consequential, special, punitive or other damages, whether arising out of contract, negligence, strict liability or any other theory, in connection with the Site, the content thereof or the products sold and described thereon, even if advised of the possibility of such damages. In no event shall Paula's Choice's liability to a user exceed the amount paid by the user for accessing the Site or for the purchase of products sold thereon.

No Endorsement

In some instances, the content on the Site represents the opinions of Site users. Paula's Choice nor Paula’s Choice Inc. do not endorse such opinions.

Void Where Prohibited

Although the Site is accessible worldwide, not all products discussed or sold on the Site will be available to all persons or in all geographic locations or jurisdictions. Paula’s Choice only offers and sells products to residents of South Africa and only ships parcels to addresses within South Africa. Paula's Choice further expressly reserves the right to limit, in its sole discretion, the availability to the Site and/or the provision and quantity of any product or service to any person, geographic area or jurisdiction it so desires. Any offer for any product made in connection with the Site is void where prohibited. Use of this Site is unauthorized in any jurisdiction (1) that does not give full effect to all provisions of this Agreement, (2) where all or any portion of this Site may violate any legal requirements.

Code of Conduct

You agree not to:

  • restrict or inhibit any other user from using and enjoying the Site and services;
  • transmit any unlawful, fraudulent, threatening, abusive, libellous, defamatory, obscene or otherwise objectionable or harmful information or materials, or any information or materials that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law;
  • transmit any information or software that contains a virus, worm, Trojan horse or other harmful or disruptive component;
  • transmit materials in violation of another party's intellectual property rights;
  • use the Site for any commercial or unlawful purposes; or
  • modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any portion of the Site.


You agree to indemnify, defend and hold harmless Paula's Choice from and against any and all claims, damages, costs or other expenses, including all reasonable attorneys' fees incurred at arbitration, on any trial or appeal that arise, directly or indirectly out of or from your breach of this Agreement (including your violation of the Code of Conduct) and/or out of any other of your activities in connection with the Site. This section will survive the termination of this Agreement for any reason.


If you wish to make purchases of products described on the Site, you may be asked to supply certain information including but not limited to credit card or other payment information. You understand that any such information will be treated confidentially by Paula's Choice. You agree that all such information that you provide will be accurate, complete, and current. You agree to pay all charges incurred by users of your account and credit card or other payment mechanism at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes (other than VAT) relating to your purchases. The prices displayed on the Site are in Rands and are inclusive of VAT.

Right to cancel an order

You may cancel an order, either in part or in whole, at any time prior to despatch of the order, on your order page on the Site. If you cancel your order prior to despatch, you will be refunded the full order value within 7 business from date of cancellation, provided that Paula’s Choice has received payment for the cancelled order. After dispatch or delivery of an order you cannot cancel the order but are entitled to return the products in accordance with the Returns Policy referenced below.


At Paula’s Choice we stand behind every product we sell.
If you are not satisfied with any Paula’s Choice product, for any reason, you can return it to us within 14 days of date of purchase and we will happily refund the purchase price (not including shipping), provided that the product is unopened.
Defective products may be returned to us (at our risk and cost) for a period of 6 months after the delivery date and a refund of the purchase price and shipping costs will be made.
In case you are not satisfied with any Paula’s Choice product that has been opened, you can also return this product at your cost. Please note that you may not receive a full refund in cases where the product has been used beyond what is deemed reasonable to trial the product. For example, a product that is empty or almost empty. This also applies to a product that has been damaged after you have received it. Please see our Returns & Exchange Policy page for instructions on how to return opened products.

The fastest way to process your return:

First, contact us by e-mail at before returning any product or parcel.    

a. Please mention your order number    

b. Indicate the reason for the return so we can improve our service and product quality    

Finally, return your products in the original packaging and include the invoice and/or packing slip.

Payment, card acquiring and security

You may make payment using your Visa, MasterCard, or by instant EFT via EFT Secure. If you are making payment via a bank card you warrant that you are fully authorised to use the bank card for payment and that there are sufficient funds in your account to cover the costs of the transaction.
Card transactions will be acquired for Paula’s Choice via Paystack South Africa (Pty) Ltd (“Paystack”), who is an approved payment gateway for all South African acquiring banks. Paystack uses the strictest form of encryption and no card details are stored on the website. Paystack’s security certificate and security policy can be viewed at
The merchant outlet country at the time of presenting payment options to you is South Africa and the transaction currency is Rand. Paula’s Choice will not be liable for any loss incurred by you as a result of fraudulent transactions occurring on hour account due to you entering your credit card details on the Site.

Your Letters, Questions and Comments

You acknowledge and agree that, by sending Paula Begoun, Paula’s Choice and/or Paula’s Choice Inc. your questions, whether in writing or by email, you grant to Paula Begoun, Paula’s Choice and Paula's Choice Inc. at no cost a perpetual, irrevocable, nonexclusive, universal right and license to link to, use, reproduce, transmit, modify, adapt, publish, display, distribute, translate, and sublicense such material (in whole or in part) and/or to incorporate it in other works in any form, media, or technology now known or hereafter developed for the full term of any copyright that may exist in such material. Further, by submitting content to Paula’s Choice or Paula’s Choice Inc., you represent and warrant that you have the authority to grant such rights and that the content you submit will not violate any right of any third party, including but not limited to copyright, trademark, and privacy rights.

Use of Passwords

Use of any password-protected area of the Site is restricted to the individual who has been given permission and a password to enter such area (the "Authorized Party"). The password cannot be distributed to others, and the Authorized Party is responsible for any and all damages to Paula's Choice resulting from the distribution of his or her password.


Paula's Choice shall have the right at any time to (a) change the terms of this Agreement, (b) change the Site, including eliminating or discontinuing any content or feature of the Site, restricting the hours of availability, or limiting the amount of use permitted, or (c) change any fees or charges for use of the Site, including instituting new or increased fees or charges for the use of the Site or any other related services or feature thereof. This Agreement may be modified by Paula's Choice at any time by Paula's Choice posting the modified terms on this Site, and your continued use of the Site thereafter shall be deemed acceptance of those modified terms and conditions.


You agree that this Agreement is entered into in the Republic of South Africa and shall be governed by and construed in accordance with South African law. Each party to this Agreement submits and consents to the exclusive jurisdiction of the courts of the Republic of South Africa and waives any jurisdictional, venue, inconvenient forum or other objections to such courts. In any action to enforce this Agreement, the prevailing party will be entitled to costs and attorneys' fees on an attorney and own client scale. In the event that any of the provisions of this Agreement are held by a court or other tribunal or competent jurisdiction to be unenforceable, such provisions shall be limited or eliminated to the minimum extent necessary so that this Agreement shall otherwise remain in full force and effect and enforceable. This Agreement constitutes the entire agreement between the parties hereto pertaining to the subject matter hereof, and any and all prior or contemporaneous written or oral agreements existing between the parties hereto are expressly cancelled. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. Any heading, caption, or paragraph title contained in this Agreement is inserted only as a matter of convenience and in no way defines or explains any paragraph or provision hereof.