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Customer Care Team

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Opening hours:
Monday - Friday from 09.00 - 17:30 (April - October)
Monday - Friday from 10.00 - 18:30 (November - March)

telefoonCall us +27 211 377 458

Opening hours:
Monday - Friday from 09.00 - 17:30 (April - October)
Monday - Friday from 10.00 - 18:30 (November - March)

chatEmail us info@paulaschoice.co.za

Emails usually take a little longer, so please expect a delayed response.

We are closed on:
Christmas day, 25 December
Boxing day, 26 December

It's overwhelming to feel unhappy with your skin, especially when you're unsure what it needs and why you're not seeing any changes for the better.

That's why our team are here to guide you in your skincare journey. Because the more you understand the science, the more you see results. It's time to enjoy your daily skincare routine again with advice tailored to you.

Meet the team

Our skincare experts understand how unique skincare is to each person, get to know just a few of them here.

Customer Care Team

Meet Alexandra
How did you first get into skincare?
I have experienced breakouts and hidradenitis suppurativa since my teenage years. This inspired me to self-educate myself in skincare ingredients and conditions to improve my concerns. Being part of Paula’s Choice has widened my skincare knowledge and has given me the power to educate our consumers and give them the certainty and peace of mind that there are brilliant, powerful products out there that will help improve the aspect of the biggest organ of your body and at the same time, it will help boost your self-esteem.

What’s your top Paula’s Choice product?
My favourite Paula’s Choice product, even though it might sound like a cliché, is our SKIN PERFECTING 2% BHA Exfoliant. Salicylic acid has been a game changer for me, it is a brilliant product. It has improved not only my breakouts, skin texture and uneven skin tone, but it has helped to alleviate the inflammation that comes with HS.

What do you get asked the most?
Tough one... What I have been asked the most is if it is possible to layer a BHA and an AHA (Alpha hydroxy acids) exfoliant in the same routine. The general rule is that one exfoliant should be enough since most people do not need this level of exfoliation. However, you can certainly combine the two. If you have advanced concerns such as sun damage, deep wrinkles, stubborn clogged pores and bumps or very dull, dry, flaky skin, GO FOR IT! I have personally layered them together in my routine. Of course, always allow your skin to get used to the ingredients and monitor how your skin reacts 😉

Customer Care Team

Meet Nick
How did you first get into skincare?
At 30 years old I thought it was time to start taking care of my skin. I slowly dipped my toes into a routine consisting of 3 Paula's Choice products. These products gave me great results, a lot of compliments and confidence. This was the first reason for me to apply to Paula's Choice as I truly believe in the products and how they can work for the skin. Now my routine has grown into an advanced routine, my confidence has grown and my skin is looking better than ever. Within my role I am helping out our customers to create a safe environment to ask skincare questions and give them thorough advice on their skin, skin type and concerns.

What’s your top Paula’s Choice product?
It is hard to just pick one product, as I love all the products in my current routine. If I have to pick one it is most likely between the OMEGA+ COMPLEX Serum or the CLINICAL 0.3% Retinol + 2% Bakuchiol Treatment (yes, I picked two). The OMEGA+ COMPLEX Serum makes my skin feel hydrated throughout the day. The CLINICAL 0.3% Retinol + 2% Bakuchiol Treatment is the product that really gives me the desired results (anti-ageing).

What do you get asked the most?
The most asked question I get is “when I can see results?” This is immediately the hardest question to answer, as this is different for everybody. We have customers that see results after a week, but also people who need months to see the improvement that they would like to see. The key really is finding the right products that match your skin, skin type and concerns and to have patience.

Customer Care Team

Meet Chantal
How did you first get into skincare?
I struggled with acne-prone skin for a very long time. First, I turned to make-up to cover up my blemishes and because I enjoyed the creative part of it. But soon I realised that my breakouts wouldn’t just go away over time. This started my quest for better skin, where I spent hours reading articles and watching videos that explained everything about skin and how all kinds of ingredients work their magic. This hobby of mine turned into a job when I first started working as an in-store Beauty Advisor and later as a Skincare Expert for Paula’s Choice. And today still, I get super excited about skincare and love guiding others on their journey to their best skin possible!

What’s your top Paula’s Choice product?
That’s the SKIN RECOVERY Replenishing Moisturiser, or the RESIST Anti-Ageing Intensive Wrinkle-Repair Retinol Serum. It’s hard to choose, but these are the ones I wouldn’t want to go without! The moisturiser has really helped restore my skin barrier and makes my skin feel soft and hydrated. The serum has made a great difference in reducing my breakouts and post-breakout marks, whilst also preventing fine lines that are already coming up (shout out to my lovely, multi-tasking friend retinol).

What do you get asked the most?
I notice that a lot of people struggle with their skin being dry and oily at the same time, and often having breakouts too. Therefore, I explain every day about how a compromised skin barrier and dehydrated skin can be the reason for both the disbalance as well as the breakouts. Especially people with acne-prone skin can be concerned about using moisturisers when hydration really is key for all skin types. You got to hydrate to be great 😉

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